Refund & Exchange
By making the purchase you acknowledge and agree that the goods are bespoke, and made specifically for you, they are custom-made goods, and are produced only after your purchase has been made and confirmed. Prior to your purchase no stock of the purchased goods exist. Furthermore, based on the information written above, you acknowledge and agree that your rights to make changes or cancellations are within 4 hours from your purchase confirmation. Once the 4 hours has elapsed and your purchase goes into production, your rights to make changes or cancellations are forfeit. Other than where goods are faulty, you have no rights to cancel any order or return any goods purchased and all orders are final.
Returns are handled on a case by case basis. Return of your purchase is permitted ONLY when the goods delivered fall under the following criteria:
- The goods received are damaged
- There are visible defects with the print
- The item is the wrong size from the one ordered
- The item is the wrong color from the one ordered
- The item is the wrong design from the one ordered
- The item is the wrong style (e.g long sleeve shirt instead of tee shirt) from the ordered
If the goods delivered to you fall under one of the criteria noted above, please follow below steps to request return:
- You must submit a request for a return within 14 days after you receive your goods.
- After the 14 days have elapsed you acknowledge that your rights to return are considered forfeit. If goods are returned prior to submitting your request those goods are considered forfeit.
- The request can be made through our ticketing system, found here: Contact us, or by emailing us at [email protected]
- Returns can be exchanged for the original purchased goods or refunded for the original purchase price. Inquiries are typically addressed within 4 hours.
- The package should be returned to our processing warehouse at 3th floor, 24T3 Thanh Xuan Complex Building, 6 Le Van Thiem Street, Thanh Xuan Trung Ward, Thanh Xuan District, Hanoi, Vietnam.
Relating your issue with non-fitting/damaged/low-quality or not as described items, we require pictures of the received, incorrect items as evidence for resolutions. To avoid a time-consuming exchange of back-and-forth emails, please read the following steps carefully before proceeding with a claim for a refund or exchange.
Please provide us with pictures of the incorrect items that you wish to exchange or receive compensation for. These pictures will be sent to our production department as proof to help them recognize their accountability during production and provide you with a suitable solution.
In case that the mistake was indeed from our production department, we will give you a 100% refund for all the incorrect items. Please be aware that the refund does not include the shipping fee.
On the other hand, we cannot assist you if you made a mistake or misinterpreted information when purchasing.
However, depending on your situation and the consequence of the purchase, we are willing to discuss a partial refund to show our goodwill.