Track order

TRACK YOUR ORDER

To track your order please enter your Order Code and email in the box below and press the Track button

{{ states.message }} Open A Support Ticket
#{{ trackdata.order.code }}
Request Cancellation Your order is in production and cannot be automatically canceled. Please contact us for assistance. Your order is being shipped and can no longer be canceled. Please kindly wait for its arrival.
Your order is in production and cannot be automatically canceled. Please contact us for assistance. Your order is being shipped and can no longer be canceled. Please kindly wait for its arrival.
Payment method: {{ stripePayment.includes(trackdata.order.payment_type) ? "STRIPE" : trackdata.order.payment_type }}
{{ formatPrice(trackdata.order.amount, 0, false) }}
{{ trackdata.status }}
Shipping info: {{ trackdata.order.shipping_info }}
{{ orderPlaceInText.replace("#time", convertFromGMT7ToUTC(trackdata.order.created_at_origin, trackdata.order.shipping_max_time)) }}
Order Placed
{{ convertFromGMT7ToUTC(trackdata.order.created_at_origin) }}
Packaging
{{ convertFromGMT7ToUTC(getStatusTime(trackdata.order, 'ISSUED')) }}
On The Road
{{ convertFromGMT7ToUTC(getStatusTime(trackdata.order, 'DELIVERING')) }}
Delivered
{{ convertFromGMT7ToUTC(getStatusTime(trackdata.order, 'FINISHED')) }}
Order Activity
Shipping Company: {{ shipment.shipper.name }}
Shipping Code: {{ shipment.code }}

{{ timeline.content }}

{{ convertGMT7toUTC(timeline.time) }}

See all
Products ({{ trackdata.order.items.length }})
Product
Price
Quantity
Sub total
{{ item.name }}
{{ item.name }}
{{ key }}: {{ value }}
Print Location: {{ getByField(printLocations, 'value', value).name }}
Preview url: View
{{ formatPrice(item.price, 0) }}
x{{ item.quantity }}
{{ formatPrice(item.price * item.quantity, 0) }}
Shipping fee
{{ formatPrice(trackdata.order.shipping_fee, 0, false) }}
Other fee
{{ formatPrice(trackdata.order.other_fee, 0, false) }}
Design fee
{{ formatPrice(trackdata.order.design_fee, 0, false) }}
Tips
{{ formatPrice(trackdata.order.tips, 0, false) }}
Taxes
{{ formatPrice(trackdata.order.tax, 0, false) }}
Discount
-{{ formatPrice(trackdata.order.discount, 0, false) }}
Amount
{{ formatPrice(trackdata.order.amount, 0, false) }}
Related Shipment #{{ trackdata.order.code }}
#{{ childOrder.code }}
Payment method: {{ stripePayment.includes(trackdata.order.payment_type) ? "STRIPE" : trackdata.order.payment_type }}
{{ formatPrice(childOrder.amount, 0, false) }}
{{ childOrder.order_status }}
Shipping info: {{ childOrder.shipping_info }}
{{ orderPlaceInText.replace("#time", convertFromGMT7ToUTC(childOrder.created_at, childOrder.shipping_max_time)) }}
Order Placed
{{ convertFromGMT7ToUTC(childOrder.created_at) }}
Packaging
{{ convertFromGMT7ToUTC(getStatusTime(childOrder, 'ISSUED')) }}
On The Road
{{ convertFromGMT7ToUTC(getStatusTime(childOrder, 'DELIVERING')) }}
Delivered
{{ convertFromGMT7ToUTC(getStatusTime(childOrder, 'FINISHED')) }}
Order Activity
Shipping Company: {{ shipment.shipper.name }}
Shipping Code: {{ shipment.code }}

{{ timeline.content }}

{{ convertGMT7toUTC(timeline.time) }}

See all
Products ({{ childOrder.items.length }})
Product
Price
Quantity
Sub total
{{ item.name }}
{{ item.name }}
{{ key }}: {{ value }}
Print Location: {{ getByField(printLocations, 'value', value).name }}
Preview url: View
{{ formatPrice(item.price, 0) }}
x{{ item.quantity }}
{{ formatPrice(item.price * item.quantity, 0) }}
Shipping fee
{{ formatPrice(childOrder.shipping_fee, 0, false) }}
Other fee
{{ formatPrice(childOrder.other_fee, 0, false) }}
Design fee
{{ formatPrice(childOrder.design_fee, 0, false) }}
Tips
{{ formatPrice(childOrder.tips, 0, false) }}
Taxes
{{ formatPrice(childOrder.tax, 0, false) }}
Discount
-{{ formatPrice(childOrder.discount, 0, false) }}
Amount
{{ formatPrice(childOrder.amount, 0, false) }}
Billing Address
Billing address cannot be changed and does not affect the delivery process.
Full Name: {{ trackdata.order.attributes.customer_info.full_name }} Phone Number: {{ trackdata.order.attributes.customer_info.phone }} Location: {{ getBillingLocation(trackdata) }} Address: {{ trackdata.order.billingAddress.address }} Zipcode: {{ trackdata.order.billingAddress.zip_code }}
Shipping Address
Full Name: {{ trackdata.order.attributes.gift_info && trackdata.order.attributes.gift_info.name ? trackdata.order.attributes.gift_info.name : trackdata.order.attributes.customer_info.full_name }} Phone Number: {{ trackdata.order.attributes.gift_info && trackdata.order.attributes.gift_info.phone ? trackdata.order.attributes.gift_info.phone : trackdata.order.attributes.customer_info.phone }} Location: {{ getShippingLocation(trackdata) }} Address: {{ trackdata.order.delivery_address }} Address Line 2: {{ trackdata.order.optional_address }} Zipcode: {{ trackdata.order.zip_code }}
Order Notes
{{ trackdata.order.delivery_note }}
Ticket Related
{{ ticket.title }}
{{ ticket.customer_name ? ticket.customer_name : 'Customer' }}
{{ ticket.order_code }}
Open
Close
Track Another Order Open A Support Ticket

Refer Friends Now

{{ referText.replace('%s', formatPrice(referAmount, 0, true)) }}
Refer A Friend
Are you sure?
If you cancel this order, the refund will be processed within 5-7 days.
×
Not now Cancel Order