FAQs

1. Where does Printerval ship from?

We ship our orders with RoyalMail, DHL, FedEx... Most orders placed within UK will be shipped from the facilities in the UK*. 
For international orders, we work with many print providers in US, Canada, Australia, Euro, and more to ensure you can get your order shipped from the facilities within your country (or the nearest facilities)
*Please be advised that some special items are shipped from China because currently there are no print providers in the UK. 
We strive to ensure you can get your order as soon as possible in the highest quality. 

2. What is the shipping cost?

Shipping times and costs can be varied based on the items you put on your virtual shopping bag. 
You can check the detail here
Or see the estimated shipping fees and times at the checkout.

3. How long will it take to ship my order?

Orders from our facility typically ship within 3-10 business days after the order has been processed. Once your order has left our facility you can expect it to arrive within 10-21 business days.

International orders may take an additional 1-2 weeks.

Please note that delays with the carrier may occur that fall beyond our control.

4. Size Guide

Please check the sizing guide for all of the sizing information on different brands and products here.

5. What is the status of my order?

You can keep track of your order here.

6. My orders are past the estimated delivery time.

Orders from our facility typically ship within 3-10 business days after the order has been processed. Once your order has left our facility you can expect it to arrive within 10-21 business days. International orders may take an additional 1-2 weeks.

If your order has not arrived within the times stated above, please contact customer service here.

You can keep track of your order at any time here.

7. Why is my tracking information not working?

Please note that tracking information updates once the order has left our facility and has been picked up and scanned by the postal courier.

If you placed your order over 21 days ago and your tracking information is still not available please contact customer support here.

Be sure to have your order number and email that was used to make the purchase when contacting our support.

8. Changes to order.

Because orders are custom made and printed on demand, we offer order changes for 4 hours. If your order is eligible you can request changes here.

9. Order cancellation.

Due to the orders being custom-made designs, we offer order cancellations for 4 hours after the order has been placed. If your order qualifies you can request cancellation here.

10. Refund or Exchange.

If your item is missing, materially defective, or is incorrect please contact us here.

If you would like further information on our Refund or Exchange policy, it can be found here.

11. Didn't Receive Confirmation Email.

When an order is placed we immediately email you your receipt. This email (the confirmation email) also contains your order details.

If you did not receive your confirmation email please follow these steps:

  • Check your spam folder and other email accounts, especially if you checked out with PayPal.
  • If these don't work, please here and contact us.

12. How do I contact customer support?

We are glad to answer any questions that you may have, please contact customer support here.

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Printerval Blog is a blog page which shares with you a variety of knowledge about interesting fashion trends, lifestyles, and home & living decorations in order to help you shop easily with the best spending.
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